User Profile

Allow the fiscal year settings in business management to be used for Dashboards.


We are a retail company and our fiscal year for 2022 begins on 1/31/22. We opened a support ticket and learned that the fiscal year settings in business management are not being used for Dashboards. This means that the charts configured in MSFT Dynamics show weeks which do not correspond to ...

Read more...
1 Comments

Read more...
1 Comments

Category: Project Management (185)

STATUS DETAILS
Needs Votes

Alter product behavior to avoid duplicate Dashboards display upon log-in


Our Agents network wide see a duplicate Dashboard (two identical tabs) upon first log-in. Microsoft confirmed that this is a product behavior to display two tabs when the user has "Omnichannel Supervisor" or "Williams-Sonoma Supervisor" role. There is no customization to prevent the duplicate...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel Agent Dashboard (10)

STATUS DETAILS
Needs Votes