Complex process for Retail targeting after data refresh in retail environment


When the data is refreshed to a sandbox environment, retail retargeting job fails if the customer is using RSSU. For the re targeting job to go through, one should remove all Retail channel data groups and keep only the default channel data group. The job will succeeded only when all distributio...

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Category: Deployment (14)

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Under Review

Show Case Category Description Instead of Name in Case Creation Screen


On the create Case window, the user can see only the Case Category Name ( limited to 10 characters) in the tree view. The name field is limited to 10 characters and it is very difficult for the users to find out which case to select based on the 10 character code.

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Category: Call Center (6)

STATUS DETAILS
Under Review