Adyen Merchant account per store


A number of retailers have a setup where they have a merchant account with their PSP per store. This helps in being able to search for transactions and separate devices etc across stores. The merchant id setting is currently stored on the hardware profile, and as a result a separate hardware p...

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1 Comments

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1 Comments

Category: Payment Processing (26)

STATUS DETAILS
Under Review

Improvements to e-receipt design capabilities


The current capabilities around email receipts are extremely basic and honestly not fit for purpose in a world where email has removed the need for paper.

EVERY customer I work with requests e-receipt capabilities as a mandatory requirement of the product, and the vast majority al...

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4 Comments

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4 Comments

Category: Retail and Commerce (28)

STATUS DETAILS
Under Review

Re-send email receipt for a completed transaction


It would be great if from the journal screen, it is possible to send an email receipt again for that transaction. Obviously you can currently re-print the physical receipt - but paper receipts are becoming a thing of the past! Email receipts are the way forward.

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0 Comments

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0 Comments

Category: Store Operations and POS (157)

STATUS DETAILS
Planned

New DOM rule based on stock churn


Since the release of the distributed order management functionality, we have seen a massive amount of customers interest. One ask that every single one of our customers has raised, is the ability to prioritise order assignment based on stock churn of the items on the order. The core business dr...

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0 Comments

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0 Comments

Category: Order Management (18)

STATUS DETAILS
New

Ability to re-print receipt from customer order history screen


Currently, receipt re-prints are only available from the journal view in POS. Often, when trying to find the receipt you want to re-print it is quicker to search for the customer using the existing search capabilities, and look at their order history from the customer details view. As it is no...

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2 Comments

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2 Comments

Category: Customers and Loyalty (21)

STATUS DETAILS
New

Stop cash management printing


It would be great if we had the ability to disable all cash management receipts from printing. Currently every time you complete a starting amount, tender declaration, bank drop etc. a slip prints out with the information. As the information is recorded, and can be reported from (both in HQ or...

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0 Comments

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0 Comments

Category: Store Operations and POS (157)

STATUS DETAILS
Needs Votes

Customer Search and Creation


With the recently added abilities to search for customers based on email address, name, phone number etc. a common comment is that it is frustrating that the information you have typed in your search does not automatically populate when you create a new customer. Take the following scenario; C...

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0 Comments

Category: Customers and Loyalty (21)

STATUS DETAILS
Needs Votes

Retrieve customer online basket in call centre


A common scenario on most web platforms is the ability for customer services to view and take control of a customers online basket. This could happen where a customer is having difficulties on the website and wants a customer services representative to help them complete their order placement. C...

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0 Comments

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0 Comments

Category: Cross-Channel Order Processing (12)

STATUS DETAILS
New

Remove currency restriction on promotions


At present all promotions have a mandatory requirement to be in 1 specific currency. This is frustrating as it then requires us to duplicate the promotion set-up unnecessarily. Promotion set-up should be currency agnostic. If I set up a % discount promotion - currency is completely irrelevant. ...

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0 Comments

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0 Comments

Category: Pricing/Discounts (48)

STATUS DETAILS
New

Hide 'resume shift' option if shift is already open on the device


When configured that we only have 1 shift per register, and a shift has already been opened on the device by another employee, the second employee is asked if they want to 'resume shift' and then select and confirm the shift they want to resume. I understand why the functionality exists, for dif...

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0 Comments

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0 Comments

Category: Store Operations and POS (157)

STATUS DETAILS
New