An out of the box option to create a routing rule based on the CC field of a sender email
It would be useful to add an out of the box option to create a routing rule based on the CC field of a sender email. Some users place the email address (associated with a queue) in the CC field only, and those cases auto-create but they do not get routed to the appropriate queue because the email...
STATUS DETAILS
Needs Votes
Unified Routing - Queue Item Views - Quick Find Search Should Allow Searches on Case Numbers (Related Fields)
For Queue Item views we should be able to gets results when searching on a Case Number in the Quick Find search.
The grid search relies on the columns defined in the Quick Find view of the specific entity. In Customizing if you select any Quick Find view, and click the "Add F...
STATUS DETAILS
New