Tool to download the Perfornance issue on End User
We had perforemances issue on our Contact Center tenant, and the support asked us a to download a lot of network trace, browser task manager, laptop set up etc.
This is very hard to ask to the end user especially on user call to trigger DevTools and download everything without impacting...
Advanced User Management - Possibility to save personal view and add Column
In Advanced User Management :
It should be possible to add column to the view and save the filter apply to view to gain time to add the user to queue, skills on capacity.
To be able to filter by Business Unit or Team for Example.
Contact Center - Inbox View - Voicemail - Conversation
Hi,
There is no possibility in Inbox view of Contact center to use advanced filter on the Voicemail view.
This create a blocking point if you work with differents Phone Number :
Example : 2 Countries (USA, France) with 2 Differents Phone Numbe...