SLA - Need a feature to Pause and Resume SLA based on a specific Date Time


In SLA, we need a way to choose a date and time while pausing or resuming the SLA. Based on this all calculation should happen. The reason being that most of the times, field service agents have to wait for a part or product and at this time SLA will be running. In Practical cases, when field ser...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service (Case Management / Queues) (49)

STATUS DETAILS
Needs Votes