Don't delete someone else's notes
If the type of behavior between "Case" and "Note" is “Cascade None” on Assign, it happens 2 scenarios: 1. If the user is the owner of the case, he can delete all the notes, independent if he writes it or not; 2. If the user is not the owner of the case, he is only able to delete his notes. Sugge...
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Notification only appear when customer writes in the chat
I need to limit the notifications. I just want to receive a notification for a chat only when the customer is typing / starts typing. If the customer only opens the chat, I don't want to receive any notification.
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