Conversation Sessions Data
From Conversations Sessions, the sessions time stamps only have the HH:MM format. For Data analysis, these timestamps should also have the seconds HH:MM:SS
STATUS DETAILS
Needs Votes
Color Changes
Enhancements to the ongoing conversations dashboard, color change for anything longer than a configurable amount of time.
STATUS DETAILS
Needs Votes
Intraday Dashboard Agent Filter
Intraday Insights available to all, but filtered by current user's details.
STATUS DETAILS
Needs Votes
Ongoing conversation Dashboard Access
Ongoing conversations "light" version for all users to see, but no supervisor tools.
STATUS DETAILS
Under Review