Copilot translation - save default language for user
Copilot features, such as Summary and Create Draft, generate content based on the UI language. Additionally, they can now be translated into many languages. The last used language is stored as Recent but not as Default.
Use case: We support 5 UI languages for our system (EN, G...
API to retrieve Case entity session template
Business Scenario
We use Agent Scripts in the Customer Service Workspace app to facilitate semi-automated actions for our users. These scripts are tailored to specific business units of user groups. Therefore we use multiple Case entity ...
External knowledgebase (websites, pdf) consider Business Unit relevancy
When uploading websites to knowledge source for Customer Service Copilot, the knowledge sources have no attribute relevant to user’s Business unit. Ensure correct approach to call relevant web knowledge source or other uploaded documents for users from different business units.