Project folders
Under project folders, you should be able to store subfolders.
Editable customer feedback report design
Customer feedback reports should be editable. The user should be able to edit ready-made graphical descriptors.
PDF customer feedback reports
The customer feedback report should also be available as a PDF file and the user should be able to edit the file to include
Message templates
Use of ready-made message templates should be streamlined. Message templates should be able to be stored per user. (for example, user-specific signature files)
Text editor
The user experience of the text editor should be better, the current version is very clunky to use and doesn't work reliably. Using a text editor requires care because the current version often stores unwanted old text versions and different font sizes in outgoing cover messages.