web
You’re offline. This is a read only version of the page.
close

Please add channel specific status for omnicahnnel/contact center agents


  1. Currently in D365 contact centre admin centre omnichannel agents can not set their presence/status/ availability as per the different channels but just generic to all channels.

Example: if we have chat, sms, voice channel in Ccaas setup & ag...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service Admin Center (70)

STATUS DETAILS
New