Subject and Categories Lists Segregated by Business Unit


I Folks, In Gaming Compliance we have a single Dynamics instance with multiple business units. We'd like to leverage the Subject and Categories lists but it appears that they cannot be segregated by Business Unit. This makes the use of either of these lists unwieldy because you have to sort throu...

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Category: Customer Service (Case Management / Queues) (100)

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OneNote Integration by Business Unit


Hi Folks, In Gaming we have a single Dynamics instance shared between all the compliance domains. We have multiple Business Units, one for each domain. We'd like to leverage the OneNote integration features but as we understand it, each case generates a new OneNote workbook. We'd like to be able ...

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Category: Customer Service (Case Management / Queues) (100)

STATUS DETAILS
Needs Votes