Transcript Label


When the recording and transcript functions are deactivated in the voice workstream, the label "transcript" still appears in the conversation panel. Can it be replaced with another label?

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New

Alert to save changes on a session only when saving is needed


When the user wants to close a session, he receives an alert saying that all the changes that are not saved will be lost, even when there is no saving needed as the user did not add/change any information or when he had already saved everything. It would be better if this alert was removed whe...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New

Call Error Notification for Failed Outbound Calls


To make the outbound call it is needed to remove the 00 (+) from the international prefix, but needed to always include the prefix (i.e. not +39 or 0039 but 39). If the call is made without the prefix, the conversation panel opens but the call does not start and the agent does not understand i...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New

Synchronous Call Connection


When the agent answers the call on the omnichannel, he/she still hears the hold music. The ideal scenario would be to be able to speak with the client the instant after accepting the call.

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (147)

STATUS DETAILS
New