Please provide preview before making the segmentation live


At this moment for the dynamic segment, it doesn't give us the ability to preview the member list before the segment is made live. And even after it made live, it took some time for the segment to be populated. From the usability point of view, this is inefficient for the marketing manager to ...

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2 Comments

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2 Comments

Category: Segmentation (59)

STATUS DETAILS
Planned

Please allow keyboard shortcut or something similar on static segment


when configuring a static segment, I need to tick the member 1-by-1. Keyboard shortcuts like Ctrl + click or Ctrl + Shift + click to select multiple doesn't work in the static segment grid. This is time consuming

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1 Comments

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1 Comments

Category: Segmentation (59)

STATUS DETAILS
Needs Votes

Please allow to customise the segment members grid


At this moment the segment members grid is hardcoded to show the predefined columns. It will be useful to honour Dynamics 365 view or something similar when displaying the grid.

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1 Comments

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1 Comments

Category: Segmentation (59)

STATUS DETAILS
Under Review

Workflow: Allow Dynamic URL to use the APP in Unified Interface


The current Dynamic URL in the workflow option is pointing to the classic UI. It would be great if the URL can be generated dynamically to point a specific app, so that Links in the emails can seamlessly open the Unified Interface App.

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0 Comments

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0 Comments

Category: General (1349)

STATUS DETAILS
Needs Votes

Please add all of the CoreHR Fields in the CDS


Currently, when I need to integrate CoreHR capability on CDS, we hit the limitation of the field and entity availability on the CDS. Only having a small subset of the standard CoreHR entities and fields in CDS is limiting us to be open for different integration scenario. Please make it similar to...

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1 Comments

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1 Comments

Category: Integrations (59)

STATUS DETAILS
Under Review

Dynamics 365 Portal - Please support multi-select option set


Multi select option set has been around for almost 2 years, however Dynamics 365 Portal hasn't been updated to support this field type. Please enable this for Dynamics 365 Portal, as well as the oData part of the portal to make the field consumable.

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0 Comments

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0 Comments

Category: General (1349)

STATUS DETAILS
Needs Votes

Please allow edit of Document Location in Unified Interface forms


As an admin, sometimes we need to modify the document location in the unified interface. Currently, it is not allowed. We need to use forceclassic parameter to make us able to modify this and this is not intuitive.

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0 Comments

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0 Comments

Category: Unified Interface (38)

STATUS DETAILS
Needs Votes

Please allow switching of the instance for Omnichannel that is used by Agent transfer


Currently the agent transfer process will only allow us to link only once to an instance of Dynamics 365 with Omnichannel. The workaround to get it up again is to redeploy the bot, which is time-consuming. Would be great to be able to switch the instance (in case we make mistake in configuring, o...

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1 Comments

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1 Comments

Category: Omnichannel for Customer Service (145)

STATUS DETAILS
Needs Votes

Please allow skill-based routing for PVA agent transfer with Omnichannel


It would be great if PVA agents can be interconnected within Omnichannel scenario with Skill-based routing. The scenario would be to create granular PVAs that is very specific to solving certain problems, that routed leveraging the skill-based routing in Omnichannel.

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0 Comments

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0 Comments

Category: Omnichannel for Customer Service (145)

STATUS DETAILS
Needs Votes