Allow customer service representatives on ISH to set their availability


CSRs using Interactive Service Hub to manage cases don't have a real agent console but rather a list of tickets in a queue that does not take into account real time availability of the agents.

The request is to add a switch (similar to what parature had) to enable CSRs to set their ava...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Planned