An out of the box option to create a routing rule based on the CC field of a sender email


It would be useful to add an out of the box option to create a routing rule based on the CC field of a sender email. Some users place the email address (associated with a queue) in the CC field only, and those cases auto-create but they do not get routed to the appropriate queue because the email...

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Category: Customer Service (Routing, SLA) (60)

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