User Profile

An out of the box option to create a routing rule based on the CC field of a sender email


It would be useful to add an out of the box option to create a routing rule based on the CC field of a sender email. Some users place the email address (associated with a queue) in the CC field only, and those cases auto-create but they do not get routed to the appropriate queue because the email...

Read more...
0 Comments

Read more...
0 Comments

Category: Unified Routing Work classification (8)

STATUS DETAILS
Needs Votes