Successful execution of custom trigger despite empty source fields
A custom trigger is created, with a number of attributes. The custom trigger is used within a Real-Time Marketing journey and the attributes are mapped to respective source fields. In the case of one/more of the source fields being empty, the custom trigger is failing to execute. Certain recor...
Overriding e-mail consent for contacts in Real-Time Marketing journeys
For every contact in Dynamics 365, the 'Email' flag has to set to 'Allow' in the Contact Preferences section, for the system to send out e-mails. In a few use cases, we are making use of journeys to send out communication for purposes other than marketing i.e., information about appointments, ...
Controlling RTM segment refresh frequency
At present, real-time marketing segments are being refreshed automatically by the system. When observing the segment refresh pattern, it was observed that the segment was updated at irregular intervals, i.e., 30 mins, 45 mins, 1 hour 20 minutes.
It would be great, if any of t...
Ability to run Real-Time Marketing journeys on certain days of the week
It would be really helpful if there is a provision to select on which days of the week, a real-time marketing journey will be executed.
Ex: A journey can be executed on Tuesdays and Fridays only.
Personalized error messages for issues with custom trigger at the journey level
A custom trigger is created with a few attributes and used in a Real-Time Marketing journey. When any of the source fields mapped to the attributes in custom trigger at the journey level, a generic error message 'System Failure' is being thrown. It's quite difficult to figure out, what the iss...
Audit History for Marketing Components
Like the audit history feature available for cases in Customer Service module, it would be great if an audit logs/history kind of feature can be brought in for marketing components like e-mails, segments, journeys, custom triggers. It would be really helpful to track the changes made by differ...