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Enable navigation bar within the Case Summary page to allow user to jump into different section


Enable navigation bar within the Case Summary page to allow user to jump into different section

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Category: General (276)

STATUS DETAILS
Needs Votes

BPF suggestion


  • Reflect the EPV category in different color
  • Cancel status is placed in the end and connected with RESOLVED status in dot.
  • If case is cancelled at IN PROGRESS stage, then the BPF would directly move to Cancelled status 

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Category: General (276)

STATUS DETAILS
New

Enable color coding


  • If SLA status is expired, would highlight in RED color.
  • Each type of note would have different color.
  • Up and down arrows to stand for incoming and outgoing

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    Category: Service Scheduling (37)

    STATUS DETAILS
    Needs Votes