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Dynamics Pane Missing in Outlook for Received Emails


My customer deployed Sales Hub for 365. They want to track the email from Shared Mailbox to Dynamics 365 App. However, due to limitation, Dynamics 365 App for Outlook is not supported for shared mailboxes. Will it be any update for this to support tracking emails from shared mailboxes in Dynam...

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Category: Email Management and Outlook Integration (357)

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Configuring conditions to the automatic reply email configured in Automatically create or update records


In ARC, step 3: additional actions to take after matching with a condition, there is a feature to automatically reply all the email. This function will auto reply to any cases has been created from step 2. Is there any way to access the process which is sending the email and add a condition to...

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Category: Automatic Record Creation (19)

STATUS DETAILS
New