Require Goals on Journeys
Our team keeps forgetting to set goals on their Journeys, and it really hampers our ability to track the success. It would be nice if goals were required or there was a pop-up before publishing a journey asking if the customer would like to set a goal.
Email Analytics - Track Forwards
It would be great to have the option to track if and who forwards an email sent through Customer Insights - Journeys in the same way that we can see who opens or clicks on an email.
Include and Exclude Members - search by Email or Contact Number
Currently when including or excluding individual Contacts from a RTM segment, you can only search by last name, first name. Hovering over the results allows you to see the email address, but it would be much more efficient if we could search by Contact Number or Email to ensure we are includin...
View Suppression List
It would be helpful to be able to view all email addresses currently on the suppression list to be able to identify patterns (by date, company, etc.). We also want to be able to permanently remove the email addresses that will never be eligible so they don't continue to fall off the suppressio...
Delete/Deactivate Segments
We really really need the ability to delete or deactivate Segments!!
Unsubscribe Survey
It would be great to add an unsubscribe survey to the Preference Center in Real-Time - either on the preference center itself or upon submission.
A simple question to ask people why they are unsubscribing. It would be simple to add a redirect URL once the submit button is clic...
Content Blocks - Set Theme
We need the ability to use branded colors and fonts when building Content Blocks. There should be an option to set a Theme for content blocks so the custom colors are available without having to type in individual color codes each time.