Please not enable the early access -new lead qualification automatically.
As stated on the document , the early access has automatically applied to users.
Please consider allowing user to manually validate and turn on if they want to experience the feature instead of automatic enable.
Please help publish on the document that Dynamics 365 Contact Center should be installed on new environment.
As confirmation from PG team, The Contact Center App is a standalone application that needs to be installed on a newly created environment. On the other hand, Customer Service – Omnichannel is an advanced version of the Contact Center. Therefore, if you already have Customer Service – Omnichan...
Please consider to send notifications to admins once new feature has been turned on.
Hello team,
For any new feature, please consider generating notification to administrations so we are aware of any coming new features.
In addition, for the current document, it would be great if we can see the latest modified date for any change/update in t...
please consider to show the unsaved change or save data after auto save is turning off.
Popup "unsaved change" has not appeared> please consider to show the unsaved change or save data after auto save is turning off.
Request for a view to manage all timeoff request from Workhour calendar on Customer Service application
Hi team,
At the moment, on Customer Service application, without Field Service, we would like to request to have a view to manage all timeoff request from Workhour calendar.
Currently we can run API from edit work hour calendars by using APIs in Dynamics 365...
Please help to deploy drag and drop feature back in Customer Service email template
Currently the drag and drop feature has been deprecated on the email template on Customer Service application. We would like to use it as it is convenient to select attributes. Please consider to allow drag and drop feature in the future