Omnichannel: End button confirmation
When agents close their sessions, they have a pop-up asking, "Are you sure you want to close this session?". It would be great to also give this confirmation prompt for the "End" button.
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New
Show only Agent First Name
Just as live-chat offers the capability to choose how to display agent names to our customers (first name, last name, nickname). I'm surprised how the SMS channel does not offer the ability for us to choose between these options. If showing full name is by design, I highly recommend aligning a...
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New
Adding {AgentName} to Customer Voice survey message
Allow the ability to include {AgentName} to post-conversation survey message inside of Chat Widget settings.
Chat Widget -> Behaviors -> Post-conversation survey - > ...
STATUS DETAILS
New