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Using knowledge source when drafting emails


Add knowledge source in Copilot Studio to improve email drafting in Dynamics 365. This would enable users to pull relevant information from a predefined knowledge base, ensuring more accurate, consistent, and efficient responses.


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Alfredo Martos

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Category: Copilot (35)

STATUS DETAILS
New

Allow Header Cards to Target Additional Fields Beyond Customer ID


Currently, the header card shown on Customer Details in Dynamics 365 only supports targeting the Customer ID field. It would be helpful to allow it to target other fields

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Category: Case Management (55)

STATUS DETAILS
New