Ability to switch Omnichannel (Advanced) queues from default to not default
CURRENT STATE: Once you create an Omnichannel (Advanced) queue and set it to default, you're stuck with it. You can't switch it back to not default, and thusly, you can't delete it. It's there forever now.
DESIRED STATE: You can switch an Omnichannel queue from default to not ...
Ability to duplicate routing rulesets and routing rule items
Ability to...
- duplicate routing rulesets and routing ruleset items in the interface
- copy the ConditionXML and paste to other ruleset items from the database view
- edit the ConditionXML column directly from the database view
Current state, duplic...
Ability to edit Column Security Profile after creation
When a Column Security Profile is created...
CURRENT STATE: There is no way to edit the name nor description.
DESIRED STATE: Ability to edit a Column Security Profile name and description after it is created.
Ability to control landing page post-case resolution
As a D365 Administrator, I need to change which landing page Customer Service Representatives are brought to after they close a case in the customer service model-driven apps, in order to create a better, more productive and efficient experience for reps.