Copilot in Customer Service Portal does not filter suggested Knowledge Articles by Product
In the Dynamics 365 Customer Service Portal (Power Pages), Copilot-generated suggested Knowledge Articles are not filtered by Product, even when:
- Knowledge Articles are explicitly associated with Products
- Customer Accounts are associated with specific Produc...
STATUS DETAILSNew
Enable supported integration of Cloudflare reverse proxy in Power Pages authentication flow
Issue Description:
Customers experience authentication redirect issues when using Cloudflare as a reverse proxy with Power Pages and Entra External ID.
Even with correct custom domain and redirect URI configuration, Power Pages ...
STATUS DETAILS
New
Improve visibility, control, and rollout transparency for platform updates affecting Power Pages rendering
Description:
Customers using Dynamics 365 Customer Service and Power Pages have experienced issues where collapsible panels in Knowledge Articles do not render or expand correctly after platform updates. This impacted both DEV/TEST and eventually Production environments,...
STATUS DETAILS
New