Customer Journeys Recurring - Outbound Marketing


Hello Team,


Customers have encountered an issue with the "Recurring" option in the "General" tab of customer journeys within Dynamics 365.


Scenario: Customers have an Outbound Marketing Form embedded on an external website, which correctly tri...

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Category: Customer Journey Design (202)

STATUS DETAILS
New

Social Media Posting in Customer Insights Journeys


A critical aspect of daily marketing operations that we believe needs to be addressed. Social media activities form a significant part of team's daily work. However, handling these tasks separately from main tools is not only time-consuming but also not resource- or cost-effective.

Given...

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Category: Social Channels (60)

STATUS DETAILS
Declined

Real Time Journey Analytics should reflect which contact stuck in Processing


Real-Time Journey Analytics in Dynamics 365 Marketing provides insights into how contacts are progressing through marketing journeys. If a contact gets "stuck" at a particular stage in the journey, identifying and resolving the issue promptly is crucial. 


I wanted to bring to ...

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Category: Customer Journey Design (202)

STATUS DETAILS
New