Change UI of date picker on realtime marketing forms for mobile
In Realtime Marketing Forms, the ui of the date picker starts at today's date. This is problematic amd tedious for those whose birthdate (for example) is in the mid 90s, who have to scroll all the way.
They are also not able to start typing their date on mobile (like you can o...
Always link prefill forms to Original contact GUID (not its duplicate)
When using prefill, the form submission isn't linked to the same contact (guid) on form submission.
For example, when you a) add [contact @ email. com] with guid123 to a segment b) send an email to that segment c) that contact clicks on the email link & submit...
Bind ContactId from Customer Insights Journeys to Contact Center voice conversations (Proactive Engagement)
When using proactive engagement from Customer Insights – Journeys (voice conversation tile), the ContactId from the journey is not carried through to the Contact Center conversation.
As a result:
- Conversations are created without a linked customer (phone number only) when dupl...
STATUS DETAILSNew
Show how many unsubscribes from a sent SMS / Text message
We are unable to see SMS many people are opting out from which SMS. We require a total amount of unsubscribes among the other click and open insights on an SMS record.
Our email comms have the same set up (click through to pref centre) and it tracks it as a metric on the analytic...