SLAInstanceMonitoringWarningAndExpiryFlow exception


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When a case with an active SLA is created, this also creates a respective SLA KPI Instance. After that a flow called SLAInstanceMonitoringWarningAndExpiryFlow to check the SLA KPI Instance record once its close to expiry (in 7 days for e...

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Category: Service Level Agreement and Entitlements (5)

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