Support BSUID-based customer identification in D365 Omnichannel and Copilot Studio for WhatsApp usernames
With Meta's WhatsApp username rollout starting August 2026, users who adopt a username will no longer have their phone number included in webhook payloads. Twilio will instead provide the Business-Scoped User ID (BSUID) in a new field called ExternalUserId for all messages. When n...
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New