How to lower the system wait time for the System to consider that an Agent is offline?
According to the official documentation, "the system waits 2.5 minutes, after which the agent is considered inactive and is marked as offline when the agent performs any of the following actions".
Is it possible to customize this time, e.g., wait 1min instead of 2.5min?
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Need Deep link while we are using Dynamics 365 Sales Mobile Apllication
Hello Team, good day to you!
Our customer found that when opening a Dynamics 365 link in a mobile browser, even if they clicked "Open in Sales Mobile", they could not be redirected to the corresponding record in the Sales Mobile App.
We found this issue when i...
Need Paly audio file in dynamics 365 Application
Hello Team, hope you are doing well!
We have noticed that some of our customers have audio files attached to their emails. The customer wants a feature to play these audio files directly in the CRM.
We think this is a meaningful feature, can it be added to the...
Allow customize the Opportunity Close form on Customization Application
Hello Team, our cx report a feature request, customize the Opportunity Close form on their own MDA application.
we have checked the find related doc, The capability to customize the Opportunity Close form is supported only in the sales app built on Unified Int...
Can't send Teams appointment as another user
Hello Team, good day! our cx report an issue related Create Team meetings in CRM. when they change the organizer of teams meeting , system will nor generate Teams meeting link in CRM timeline. we have found related doc. This looks like a product limitation.
https://learn.microsoft.com/en...
Need Copy and Paste to upload Picture in Live Chat Widget
Hello Team, good day ! our cx report an issue related to LCW. customer found they cannot upload picture via Copy and paste. According to ms doc, it looks like a product design,
https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-file-attachment
File-Upload Question for External purpose in Customer Voice
Hi Team， good day! Our cx found a situation that, he cannot add file-upload question to a customer voice survey when this survey shared with external.
we have found an external doc, it looks like a product limitation
https://learn.microsoft.com/en-us/dynamics365/custome...