Consult option should refresh representatives
When you are in a call and click the Consult option and select a queue, you see all active, available agents from the selected queue. However, this list is refreshed only when you open the Find a Consult panel or change the queue in the Select Queue list. This leads to a situation where an age...
STATUS DETAILS
New
Change pop up message for closing call after external transfers
Currently, when you transfer the call to an external number and then try to close the conversation, you get the following message:
"Are you sure you want to close the session?
Closing the session will release the conversation back to the queue"
T...
STATUS DETAILS
New