Display popup notification to all avaliable agents on transfer chat
Imagine the following scenario: a user, using a Teams chatbot, for example, requests to speak with a human agent. There are 5 human agents available. With the default Omnichannel configuration, the tool will select an agent and offer the request. This age...
STATUS DETAILS
New
New
Send pasted image from Teams to Omnichannel agent interface
A customer/user is being assisted by an agent through Omnichannel. They are using Teams and paste an image into the conversation before sending it. The agent, in the Omnichannel panel, receives the image, which is displayed in the chat interface.
STATUS DETAILS
New
Improve CSAT component for Copilot Studio
Add a visual effect to the stars: when the user hovers the mouse over the stars, display a highlight, filling the content with yellow, for example.
STATUS DETAILS
New