Improve Macro to get a lookup value of the entity form


In the agent script, we can use macros. In a macro, we would like to get value from the form. We are using ${anchor.fieldName}. But we are not able to retrieve value from a lookup field. How can we do that ? Related to that point, how can we set a value in a lookup field of the form by using a pr...

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Category: Customer Service Workspace (102)

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Completed