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Segment Estimate function should be one of the main features and work normally without return error


Segment Estimate function should be one of the main features and work normally without return error "Resource not found msdyn_PreviewSegment"

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Category: Segmentation (248)

STATUS DETAILS
New

User be to customize the title and button in Duplicate Detection Window


User be to customize the title and button in Duplicate Detection Window. Customization XML need to provide section to customize button and title of Duplicate Detection window

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Category: Account, Contact, Calendar and Activity Management (814)

STATUS DETAILS
New

Agent Presence need to set as away or busy after calls end


Agent Presence need to set as away or busy after calls end.

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Category: Customer Intent Agent (1)

STATUS DETAILS
New

Email column remains editable despite read-only settings


  • Email column remains editable despite read-only settings
  • Email column is not showing the updated value when using the setValue() method in JavaScript.


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Category: Tools - Customization (12)

STATUS DETAILS
Declined

Copilot Studio styling will be able to override the LCW dafault styling


Copilot Studio styling will be able to override the LCW default styling

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Category: Live Chat (169)

STATUS DETAILS
New

Activating Segment in Sales Accelerator


They need this outer join condition between lead/custom entity (with M:N relationship).

But they are not using assignment rules - so this extra conditions cannot be applied on assignment rule's entity filter


But customer will update sequence and will apply this condition...

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Category: Sales Accelerator (76)

STATUS DETAILS
New

Enabled Copilot for customer insight journey in GEO CAN


Enabled Copilot for customer insight journey in GEO CAN. The feature is enabled by default for all supported geos, without needing to enable it in feature switches.


Unfortunately, CAN is not a support...

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Category: General (196)

STATUS DETAILS
Backlog

Teams and Users record owner should be clearly different


Teams and Users record owner should be clearly different. There should be one more to modify the record owners access for Teams members. There should be the feature to turn on or off the record owner across Teams.

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Category: General (214)

STATUS DETAILS
New

Translation for record's value


The record's value can be able to translate when user changes the system languages base in the personalize setting. 

 

Here is a good example. The Booking Status values from the Resource area. This is a supporting table and additional values have been added. But since the Name cont...

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1 Comments

Category: General (105)

STATUS DETAILS
New

Overflow handling time process need to be reduce under 30 secs


Overflow handling time process need to be reduce under 30 secs

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Category: Customer Service Workspace (168)

STATUS DETAILS
New
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