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    • 13

      Click and Collect fulfilled from central warehouse, rather than store

      Suggested by Andrew NewnhamUnder Review 1
      Category: Cross-Channel Order Processing

      We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store).

      As opposed to taking the stock from store, the stock is picked at a central warehouse, and delivered to the store, pre packages ready for customer pick up.

      We need the ability to
      a.) process this kind of order (from all channels)
      b.) mark it as received at the store (with an email sent to the customer to notify them it is ready to collect) - preferably by scanning the order number in a separate screen.
      c.)Pick up process which is just an acknowledgement in the system that it is been collected (the dispatch and invoice has already been completed).

      d.) Ideal scenario - a mechanism to process failed collections - where the customer does not show up. In this scenario, we should be able to refund the customer automatically, and either put the stock back into store stock, or return to the warehouse.
    • 7

      Refund to card/method from web sale when refunding in store

      Suggested by Andrew NewnhamPlanned 0
      Category: Cross-Channel Order Processing

      Recently I have seen an increase in customers requesting the ability to identify the original payment used for a web order, to complete an automatic refund from store (POS) to that same payment.

      For example, if I use my PayPal account on the website. when I return the goods to a store, the store just refunds straight to my PayPal account.

      Obviously an override is needed in case the customer requests differently (maybe that paypall account has been closed).

      I also know this depends on the payment connector / provider abilities, but the key is a button in POS to refund to the web payment method used, and then for the payment connector to attempt it and authorise it LIVE.

      Hope that makes sense. Feel free to reach out it not!
    • 2

      Unified transaction and payment view call center vs B&M/Online

      Suggested by Anders DahlinNew 0
      Category: Cross-Channel Order Processing

      Omni channel and unified Commerce is more and more common and a requiriement and something that is expected by our product.

      How the retail transactions are view differs a bit between call center and B&M/Online. Different tables are used for viewing transactions.

      For call center we have no retail/online transactions form but we have the order with tenderlines on the order. For B&M and online we have the retail transactions with payments etc but on the sales orders we have no payment information. (customer orders).

      I suggest that this is unified, even if we only have customer orders perhaps a call center transactions should be added so that one common view can be used.

      For customer sales order in POS or online I suggest that the tender lines are available on the order itself as they are with order completion in call center. Easier to find and view status of payment etc for an order.

    • 2

      Barcode image is not being included in Emailed receipts sent from MPOS

      Suggested by Poornima PatilUnder Review 0
      Category: Cross-Channel Order Processing

      The Barcode image is not included in the emailed receipt.
      Configure email receipts
      Run a transaction through MPOS that sends receipt via email
      Review the sent email
      No barcode image is inserted, only text from the barcode.
    • 0

      CPOS/MPOS: Gift card | Optimize amount handling

      Suggested by Greg BlaserUnder Review 0
      Category: Cross-Channel Order Processing

      Currently, when paying with a gift card doesn't work ideal. There are two issues we're facing:

      - Available amount on gift card has to be checked with a click of a button
      - The amount of the basket is entered as the amount payable.

      This causes the following issues:
      One click more is necessary to validate how much is available - it would be great if this information is shown automatically
      If the amount due exceeds the available amount on the gift card, the amount has to be entered manually

      This would lead to the following change:
      Automatically show the available amount upon entering a gift card code
      Preset the amount payable with either the amount due or the available amount on the gift card, whichever is higher