Suggest a new Idea

  • 24

    Provide work hour and expense recording in Field Service. (Same like in PSA.)

    Suggested by Daniel HotzUnder Review 3
    Category: Field Service

    PSA provides a great work hour and expense recording tool for resources.

    A lot of customers are asking for the same functionality in Field Service!

    We use the same resource entities, schedule Board in both products. Why it is not possible to record work hours and expenses related to a work order?

  • 23

    Calculate travel time when using drag&drop on the schedule board

    Suggested by Alexander HeinzeUnder Review 7
    Category: Field Service

    When a resource requirement is scheduled using the Schedule Assistant, the travel time is correctly calculated. However when using drag&drop, the booking gets created w/o any travel times. This inconsistent behavior often confuses user.


    Suggestion: Unify the behavior (of course only if job is not location agnostic).

  • 18

    RSO: Schedule a Multi-Day trip

    Suggested by Daniel HotzPlanned – Mid-Term 1
    Category: Field Service

    It should be possible to setup RSO scheduling a Multi-day trip.

    This is a strong requirement. A lot of our customers schedule resources for multi-day trips (without returning to Office/Home for x days).

    This should be setup on resource Level.

    In this scenario - a Service engineer leaves at home monday morning and returns friday evening. He stays x nights in hotels on his route.

  • 16

    Ability to show [Save & Close] button for Booking Recurrence (Monthly) on IE browsers

    Suggested by RENA SATOUnder Review 1
    Category: Field Service

    Unlike Google Chrome and Firefox, Internet Explore does not display [Save & Close] button on a form when setting Booking Recurrence for Monthly in the Field Service solution.

    The button cannot be displayed or been cut off from the form.  

    It would be wonderful if you could fix this problem.


  • 16

    Field Service Mobile crashes every time I try to open that Bookable Resource Booking list.

    Suggested by Toru MiyazakiRejected 6
    Category: Field Service

    Field Service Mobile crashes every time I try to open that Bookable Resource Booking list.

    - Steps:

    1. install Field Service Solution
    2. create a Work Order
    3. Assign the Work Order to a resource
    4. install Field Service Mobile from Windows Store
    5. Synchronize the Fied Service Mobile
    6. Open the Bookable Resource Booking
    7. Open the Work Order record assigned to a resource in Step 3
    8. Field Service Mobile crashes.

    I've had many client requests for this problem.

    Thank you,

  • 16

    Fields Service cannot search resources if ‘Ignore Travel Time’ is not checked

    Suggested by RENA SATOUnder Review 0
    Category: Field Service

    Go to Field Service > Work Orders > SCHEDULE ASSISTANT on the ribbon.

    In order to search resources from Work Orders by using Schedule assistant, you need to check into ‘Ignore Travel Time’.

    If ‘Ignore Travel Time’ is not selected, the error shows up saying that ‘ONE OR MORE ERRORS OCCURRED’. This is quite troublesome.

    Please look into the issue and the fix is needed for CRM users.


    Relevant for Dynamics CRM Online 2016


  • 14

    Simplified Weekly View

    Suggested by David MaslenUnder Review 1
    Category: Field Service

    For customers using the schedule board for lesser-complicated scheduling needs, we're looking for simplified calendar views.  I would like to suggest the addition of weekly and business-weekly views that provide clean and crisps views of single, or multi-user bookings, horizontally across a single screen. Think of your Outlook weekly calendar today.

    Use case 1: As a single user, I can see my weekly, or business-weekly calendar on one screen with all my bookings visible. 

    Use case 2: As a single user, I can create a new booking from my weekly calendar by clicking the time slot and filling out a modal dialog with required booking parameters.  

    Use case 3: As a manager, I can see the weekly, or business-weekly calendar for my team in one screen with all bookings visible on one screen and color coded for each individual team member. 

    Use case 4: As a manager, I can create a new booking for one of my team members by clicking a time slot and filling out a modal dialog with required booking parameters.

    The following is an example from Telerik which is a pretty good example of the kind of scheduler that many companies use for less complicated scheduling needs: The schedule board in CRM is impressive for what it is designed to do, but for those of us trying to do basic scheduling with skills matching, we're having a hard time because it doesn't provide these basic foundations. 

    At minimum I'd like the product team to consider adding these necessary views to the existing schedule board. Alternatively, I think a secondary and more basic schedule board for those of us doing more basic scheduling would be a HUGE win in the platform. 

  • 14

    Ability to customize the size of the multi-line text box field in mobile apps

    Suggested by RENA SATOUnder Review 0
    Category: Field Service

    The default size of the multi-line text box for Resco Mobile Dynamics 365 Woodford is too tall; however, it does not have the settings to change the field size.

    A user cannot see the multi-line text field properly because the field is not in an appropriate size.


    It would be really great that if a user would be able to customize the size of the multi-line text field when using a solution such as Resco Mobile Dynamics 365 Woodford in a mobile app.


  • 14

    Add Est. Arrival Time to Schedule Assistant

    Suggested by Rahim JiwaniUnder Review 0
    Category: Field Service

    When using the Field Service Schedule Assistant (with travel times), the filter options only let you set a filter for the Start Time and End Time.  However, with travel times enabled, the Start Time is when the resource begins travelling (not the start time of the booking/appointment with the customer).

    For example, if a customer is on the phone and requests a 10am appointment, there is no way to easily get suggestions where the appointment time (Est. Arrival Time) is 10am.  A user might open the schedule assistant and enter a Start Time of 10am - this will display results where the resource begins travelling at 10am.  So if the travel time is 36 minutes, the assistant recommends an appointment time (Est. Arrival Time) of 10:36am.

    Of course, there are ways to update this after the assistant makes the recommendation, but that causes extra steps and there is a risk you are now violating certain restrictions (work hours, other bookings, etc.) that the assistant takes into consideration.

    I would suggest adding the Est. Arrival Time as a filter option (along with Start Time and End Time) or simply replacing the Start Time filter to drive the Est. Arrival Time.

  • 14

    Field Service - Bookable Resource Start Position

    Suggested by Mark ChristiePlanned – Mid-Term 0
    Category: Field Service

    Several customers have given the real world scenario that their Bookable resources will have different start and end locations each day.

    This could be different regional offices, Hotels or their own house.

    At the moment there is a limitation that you can only have you start and end location as 1 fixed place. At the moment we need to create a psudeo Bookable Resource Booking in to route correctly for that day