Indonesia is one of the most populous countries in the world and also has extremely high mobile/internet activity amongst many demographic segments. More and more customers would like to see local language support in MSE using the main official language and the ability to do sentiment analysis.
As part of engagement using MSE there is a need that when you want to respond to someone following you or someone you are following that as you start typing there username it should autocomplete, as twitter for example know who follows you and who you are following.
Here is an example:
I want to send a message to Chris Cognetta and start to type his username/handle in twitter @ccog... it should auto complete as @ccognetta
As MSE moves into an engagement tool, there is a need for it to allow posters to auto insert hashtags that are used frequently by the brand. There should be a couple of options around this.
1. Hashtags that are always applied
2. Hashtags that you can select from, that are used frequently
3. Hashtags strings that you can used as need on posts
Here is an example if I am at an event I pay want to used the event hashtag as well as the Dynamics CRM hashtag.
#MSdynCRM, #Mobility, #WPC2016
Still missing additional slavic languages like Czech, Slovak, and others. Please, add at least searching capability; there is not GUI translation necessary.
Most of customers have adversing posts (Facebook, Instagram, Twitter, etc) and it's not possible interact with these ones using MSE, with the same functionality that we have when it's a "not advertinsg" post. It would be great to have the same functionality for ad's posts.
In Microsoft Social Engagement there should be a feature added so that customer's can filter the post as per the location or to a specific country. In other words, data acquisition should not be restricted to location.
It can filtered later through analysis however customer would have to pay for the extra posts.
For e.g. If a customer set up a keyword search for Apprenticeships, but it's reaching our limit too quickly as it's searching globally. We should have an option to limit this search to UK based twitter posts only.
We have very limited options in Rules
1. Filter - FB, Twitter, videos
Now if customer enters the search topic, customer gets 50000 post
We do not have option to select on UK based twitter post
Customers have to pay unnecessarily for the post which they do not require.
It will be fantastic if we can have a WhatsApp private message rule in MSE. This will allow awesome concierge scenarios.