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Currently in persistent chat the conversations gets closed automatically after inactivity of max 28 days. I have two customers in retail banking that are looking to provide to their end customers the capability to view all history of conversations.
STATUS DETAILS
Needs Votes
Administrator on 3/4/2024 5:06:17 PM
Thank you for this idea. We are monitoring it for further votes. If this idea gains traction, it will be considered in our future roadmap.
Jonathon Nelson
Product Manager, Microsoft