Not to be refreshed Work Order Form once a Resource_Booking is created via "Book" button and clicked Book&Exit. The page remain unchanged, and requires MANUAL Work Order refresh action STEPS: Go to Case Create WOrkOrder Click "Book" Select Resource Click "Book&Exit" ISSUE: the Main WorkOrder is not refreshed automatically, which confuse the users if the dispatch_action has been correctly saved by the Dynamics 365 FieldService Expected: After "Boo&Exit" and redirect user to MAIN WorkOrder the WorkOrder form should refresh automatically, without user's iteration
Comments
Not having the bookings automatically refreshed is really confusing from a UX perspective. User thinks the booking creation failed and keeps creating new ons. Would be great to have this fixed.
Category: Work order
Administrator on 10/11/2019 6:43:34 PM
Thank you for your feedback.
I really like this idea. I'm going to look into whether this is possible and, if so, how much work it would require and whether there are any complexities to consider around refreshing the form. That said, currently this is not in our roadmap; however, we are tracking it and may consider it in the future.
Sincerely,
Jason Cohen
PM, Microsoft