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Letter Writing Assistant Dropping Fields in Header / Footer

Steven Vallarian on 10/14/2020 10:54:32 PM
If you add a GP field in a Letter Writing form in the header or footer, when you go to print the document, word drops the data and reverts it back to the field name, like <>

This is already a known quality issue 93485 for pictures and hyperlinks not populating when printing.

This worked fine in GP2015!
Category: System
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 4/5/2021 11:20:10 PM

Thanks for the suggestion

We do not see a lot of customers run into this issue.  The  work arounds are 1 - If the letter is only going to be one page, then to make the header small and put the logo and details into the body.  2 - Use Smartlist to export out list to excel and create the letters using a Microsoft Word Mail merge.

 

Thanks

Terry Heley
Microsoft