Agents and customers can only (if enabled) attach documents to a chat.
Please add the possibility to paste a screenshot into the chat widget.
If you are not sure how to do this, you can ask the Teams team over lunch at Microsoft HQ next time you see them. They know how to allow images to be pasted into a chat.
If you could add a little snipping tool button which would launch Windows snipping tool, that would be awesome. But the main request is to be able to paste an image.