When following the process in All Customers > Sell > New Sales Order > Sell > Create Credit Note, once the new CM SO is generated and invoiced, running the deferred schedule report under Subscription Billing Revenue and Expense Deferrals will show the original SO deferral balance flipping from negative to positive. This, along with the new CM showing a positive balance, results in an inaccurate deferral balance on the FS, rather than the balance offsetting to zero as intended for the CM.
Please resolve the issue where a CM incorrectly triggers the original SO deferral balance to flip.
Comments
Please fix this ASAP!
Category: General