Dear Development Team,

I would like to raise an important issue regarding the use of the D365 App for Outlook (Office Add-in) within our organization. Currently, our security team has implemented restrictions that prevent the use of connected experiences due to business and security concerns. However, we are facing a significant challenge as this policy is directly impacting the functionality of the D365 App for Outlook.

Issue:

When the connected experiences are blocked, the D365 App for Outlook is not visible in Outlook, making it completely unusable. This has created a critical obstacle for approximately 2000 users who rely on the app for their day-to-day operations. As a result, their work efficiency is compromised, and this is having a broader impact on business operations.

Business Impact:

• Approximately 2000 users are affected, resulting in a significant number of employees unable to fully utilize the app.
• The inability to use the D365 App for Outlook is hindering employees' productivity and workflow, which is detrimental to their tasks and responsibilities.
• This is causing frustration and potentially increasing the risk of errors due to reliance on less efficient tools.

We would like to request a solution that allows the D365 App for Outlook to function without the need to enable connected experiences. Ideally, we would like to retain our current security policies and restrictions while ensuring that this app can be used without compromising security or business requirements.

This issue is causing ongoing disruptions to our operations, and we hope that a viable solution can be found to support the app's functionality while maintaining our security protocols. We appreciate your attention to this matter and look forward to your feedback.