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New Store - Retail Channel Id to follow Number sequences framework

Praveen Parameswaran on 12/3/2018 9:55:29 AM
For the new Retail Store Creation, currently the Store Number, Operating Unit number sequences can be set as "Manual" and manually entered the desired format on the Retail Stores Form. But Retail Channel Id field is completely non-editable even after setting the number sequence as Manual. This creates a mismatch in the Store sequences where customers would like to keep the same identification for both Store Number & Retail Channel Id.

To follow the standard D365 number sequence pattern for the id fields in Retail Store > Retail Channel Id during Retail Store creation.
Category: Channel management
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RE: New Store - Retail Channel Id to follow Number sequences framework

Stefan Wieker on 1/12/2021 12:27:58 PM

Hello everyone,

we are facing the same issue/error. We want to set up multiple retail channels of type "call center". We are not able to change or initially type the retail channel ID manually when we set up a retail channel.

However, if we set up retail channels of type "Retail store", we can enter and change the Retail Channel ID manually and align it with the respective operating unit.

We need a synchronization of retail channel ID and operating unit number in terms of customer satisfaction.

Category: Channel management

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RE: New Store - Retail Channel Id to follow Number sequences framework

Vysakh Surendranath on 11/18/2020 5:37:05 AM

Hi Trond,

The problem is that it doesn't allow you to enter the retail channel ID manually. Can you provide some screenshots?

Category: Channel management

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RE: New Store - Retail Channel Id to follow Number sequences framework

Trond Djønne on 12/4/2018 9:32:33 AM

Hi Praveen,
Just want to let you can accomplish this by creating the retail channel first. Then you can manually enter the desired ID, and also decide the store ID, which is created at the same time.

Category: Channel management