Issue: Currently the product design is setting default user ownership to a omnichannel session when a agent is disconnected(AgentTimeout) , Agent reject (AgentReject) the chat .

So this will not give a correct idea which agent has rejected the chat or for which agent the session timeout has happened. We hope this is fixed in the upcoming release as this is affecting our client during reporting.

Business Case: The supervisor will not be able to track AgentTimeout and AgentReject for a session which had occurred for a specific agent.