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When Bcc'ing an Email address in CRM, the Email does not make it into the Queue. It only works when the Email address is in the "To" or "CC" fields. This is important for our teams at Sound Transit, for internal correspondence without exposing other teams to our external customer base.
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Completed
Administrator on 4/25/2022 10:49:00 PM
Closing as this was addressed a few years ago.