Comments
Yes especially for organizations that consider to change to ms contact center (away from ms teams) one team after another, it might be important for the ones in ms contact center to transfer to a dedicated (team) ms call queue and let the ms queue to distribute the work. They may not even know the people and if you have a few dozen of ms teams queues looking up John Smith will give you probably several people you have no idea how to pick them.
This highlights a usability limitation where anchor links do not behave as expected in Designer or Preview mode, even though they function correctly when accessed via knowledge search or portals. Enabling anchor navigation within these modes would provide a more consistent authoring experience, allowing users to validate content behavior earlier and reduce reliance on external testing steps.