I wanted to bring to your attention an issue we are currently facing in our Dynamics 365 software that is impacting our invoice booking process.

The scenario is as follows: We generate monthly purchase orders for large quantities of milk from a vendor. However, the vendor is delivering the milk in smaller quantities on a daily basis, resulting in multiple Goods Receipt Notes (GRNs) being generated based on the daily deliveries. Our standard operating procedure dictates that the Quality Assurance (QA) department must pass quality checks before the invoice can be booked.

In some instances, the QA department may have open quality orders, which prevents us from booking the invoices, as the system displays an error indicating that the quality is still open. This becomes particularly problematic when there are multiple GRNs against a single purchase order, and the QA status differs for each receipt.

For example, if there have been five GRNs with corresponding quality approvals and invoices processed, but a new GRN is generated before the invoices are booked, we encounter a situation where the accountant is unable to proceed with booking the invoice due to the differing QA statuses on the new GRN.

This has resulted in delays and inefficiencies in our invoicing process, as we are unable to book invoices promptly when such discrepancies occur

Please vote & share your thoughts if any .