Currently, there is no way to configure a greeting/welcome message within Omnichannel voice. This functionality is standard within contact centres to provide a simple greeting message to callers "thanks for calling xyz". Please introduce a greeting message option/custom automated message to provide a simple greeting to callers without having to connect a bot.
Comments
Short term solution is that you can use the "emergency messages" function for this (the voice and language applied on channel level will apply also here), as this will intercept any bots or automated messages in voice queues. Cheers, Kristine
Category: Voice - Call controls
Alpana Bajaj (administrator) on 3/28/2023 8:50:08 AM
Thank you for your patience! this feature is available in private preview. Please reach out to support, if you wish to participate in the private preview.
Cheers! Alpana