5
Currently, there is no way to configure a greeting/welcome message within Omnichannel voice. This functionality is standard within contact centres to provide a simple greeting message to callers "thanks for calling xyz". Please introduce a greeting message option/custom automated message to provide a simple greeting to callers without having to connect a bot.
STATUS DETAILS
Planned
2023 Release Wave 1
Alpana Bajaj (administrator) on 3/28/2023 8:50:08 AM
Thank you for your patience! this feature is available in private preview. Please reach out to support, if you wish to participate in the private preview.
Cheers! Alpana