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Currently, there is no way to configure a greeting/welcome message within Omnichannel voice. This functionality is standard within contact centres to provide a simple greeting message to callers "thanks for calling xyz". Please introduce a greeting message option/custom automated message to provide a simple greeting to callers without having to connect a bot.

STATUS DETAILS
Planned
2023 Release Wave 1
Ideas Administrator

Thank you for your patience! this feature is available in private preview. Please reach out to support, if you wish to participate in the private preview.

Cheers! Alpana

Comments

D

Short term solution is that you can use the "emergency messages" function for this (the voice and language applied on channel level will apply also here), as this will intercept any bots or automated messages in voice queues.


Cheers, Kristine

Category: Voice - Call controls