Description:

In the current email editor, the Sender dropdown only displays the From name, while the From email address and Reply-to email address are not visible in the lookup. This limitation causes confusion and increases the risk of sending emails with incorrect reply-to addresses, especially in cases where the From name remains consistent (e.g., "Swiss Re"), but the email and reply-to addresses vary based on the campaign or department.

From a business perspective, this impacts email accuracy and can lead to missed customer responses or incorrect routing of replies, which affects customer engagement and potentially harms brand reputation.

Current behavior -

Proposed Workaround:

To reduce errors and improve usability, we suggest removing the automatic population of the Reply-to email from the sender profile. Instead, users should be required to manually enter the Reply-to email address before they can mark the email as "Ready to send." This ensures users consciously verify the Reply-to address, improving email delivery correctness and customer response management.

Making the Reply-to field more prominent and mandatory before sending would significantly reduce risks related to misdirected replies, enhancing overall email campaign effectiveness and customer satisfaction.

Could the product team confirm if this workaround is feasible or if similar enhancements can be considered for future releases?